Orders are delivered within 3 to 5 business days in mainland France. For international deliveries, allow 7 to 14 business days depending on the destination.

Yes, GemmeLuxe ships to over 50 countries. Shipping costs and delivery times vary by destination. You can view detailed rates during checkout.

As soon as your package is dispatched, you will receive an email with a tracking number. You can track your order in real time directly on our website or on the carrier's website.

All orders placed before2:00 PM(Monday to Friday) are processed the same day. Orders received after this time or on weekends are shipped the next business day.

Each GemmeLuxe piece of jewelry is carefully packaged in an elegant case, then slipped into a gift box. The packaging is designed to protect your jewelry and make its unveiling unforgettable.

Address changes are possible only before shipment. Contact our customer service as soon as possible by email at contact@gemmeluxe.fr. Once the package has been shipped, no changes can be made.

You have 30 days from the receipt of your order to return an item in its original, unworn condition and in its original packaging. Personalized or engraved items are not eligible for return.

To initiate a return, log in to your customer account, select the relevant order, and click on "Request a return." You will receive a prepaid return label by email within 24 hours.

Refunds are processed within 5 to 10 business days after receipt and verification of the returned item. The amount will be credited to the payment method used for the purchase.

Yes, exchanges are possible while stocks last. Please contact our customer service to arrange the exchange. Return shipping costs for the first exchange will be covered by us.