Once shipped, orders are generally delivered within 2 to 3 business days in metropolitan France and the European Union. For other international destinations, the estimated delivery time is 2 to 4 business days, depending on the country and the carrier. You will receive a tracking number as soon as your order has been shipped.

Yes, GemmeLuxe ships to over 50 countries. Shipping costs and delivery times vary by destination. You can view detailed rates during checkout.

As soon as your package is dispatched, you will receive an email with a tracking number. You can track your order in real time directly on our website or on the carrier's website.

All orders placed before 4:00 PM (Monday to Friday) are processed the same day. Orders received after this time or on weekends are shipped the following business day.

Each GemmeLuxe piece of jewelry is carefully packaged in an elegant case, then slipped into a gift box. The packaging is designed to protect your jewelry and make its unveiling unforgettable.

Address changes are possible only before shipment. Please contact our customer service team as soon as possible via email at contact@gemmeluxe.fr Once the package has been shipped, no further changes can be made.

You have 14 days from the receipt of your order to return an item in its original, unworn condition and in its original packaging. Personalized or engraved items are not eligible for return.

To make a return, please contact us within 14 days of receiving your order. We will provide you with the return address and instructions. The jewelry must be returned in its original condition, via tracked shipping insured for its full value. Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or a non-conforming item.

The refund is issued to the payment method used for the purchase. Upon receipt of the returned jewelry, we generally process the refund within 3 to 7 business days. In accordance with regulations, the refund will be made no later than 14 days from the date on which you informed us of your withdrawal. However, it may be deferred until the jewelry is recovered or until proof of its shipment is received.

As the majority of our jewelry pieces are one-of-a-kind, an exchange for a different size or color is generally not possible. However, you may contact us within 14 days of receipt to arrange a return, provided our return conditions are met. Return shipping costs are at the customer's expense. If another piece of jewelry suits you, you may place a new order based on availability.