Refund policy
Return and Refund Policy
At GemmeLuxe, we place great importance on the quality and authenticity of our jewelry. However, if you are not completely satisfied with your purchase, you may request a return under the conditions outlined below.
Right of Withdrawal
In accordance with applicable legislation, you have the right to withdraw from your purchase within 14 days from the date of receipt of your order.
Return Conditions
To be eligible for a return, the item must be:
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Returned in its original condition;
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Unworn and undamaged;
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Accompanied by its original packaging;
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Returned with all accessories and documents, if applicable.
Any incomplete, worn, altered, or damaged item will not be eligible for a refund.
Return Procedure
Before returning any item, please contact our customer service department at:
Return instructions will be provided to you by email.
Refunds
Once the returned item has been received and inspected, the refund will be issued using the same payment method used for the original purchase, within a reasonable period of time.
Return shipping costs are the responsibility of the customer, except in the event of an error on our part or a defective product.
Personalized Products
Personalized items, products modified at the customer's request, or custom-made products cannot be returned or refunded, except where required by applicable law.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us as soon as possible at:
